Help & Support
Find answers about instructions, building, accounts, and purchases, or contact us by email.
Email support
piece_world@163.com
Describe the issue, your device model, iOS and app versions, and roughly when it happened. For building issues, include the instruction title and step. For purchase issues, include only the details needed to identify the order.
You write and send the email yourself. This page does not automatically upload logs or account information. Never send passwords or verification codes, and hide unrelated personal information in screenshots.
Frequently asked questions
Are physical bricks included?
BrickCue provides digital building instructions and 3D building features. Physical bricks, physical products, and third-party hardware are not included. Opening instructions for the first time requires an internet connection to download the files. Signing in and verifying membership access also require a connection.
What do Free, Basic, and Advanced include?
Free instructions require neither membership nor sign-in. Purchasing, restoring, and using an Apple subscription does not require a BrickCue account. An active Basic membership includes Free and Basic instructions. An active Advanced membership includes Free, Basic, and Advanced instructions. Check the access label on each set of instructions and the purchase-page description. Membership provides access during its validity period, rather than permanent ownership of all instructions.
How do I manage or cancel an Apple subscription?
On your iPhone, open Settings > your name > Subscriptions to view, change, or cancel automatic renewal. You can also use the Apple subscription management link below. Apple’s displayed billing, renewal, and expiry information applies. Canceling renewal and requesting a refund are separate actions.
Manage Apple subscriptionsI paid, but my access is missing. What should I do?
Check that the App Store uses the Apple Account used for the purchase. With an internet connection, tap Restore Purchases on the membership screen or under Me > Settings; no BrickCue sign-in is required. If access is still unavailable, email us with the instruction title or membership plan and when the issue occurred. Do not pay again simply to check an existing purchase.
Will my building progress move to a new device?
Detailed unfinished progress, including steps, part positions, and rotations, is mainly stored on the original device. Unfinished builds do not currently sync between devices. Account favorites, completed-build records, and valid purchase entitlements are separate from detailed local progress. Uninstalling the app or deleting local data may make local progress unrecoverable.
How do I delete my account?
After signing in, open Me > Settings > Delete account, read what will be removed, and confirm as shown on the page. Deleting your app account does not automatically cancel an Apple subscription. If you no longer want renewal, cancel it separately in Apple’s subscription settings. Account deletion is also not a refund request.
How do I change the language?
Tap the globe at the top right of Discover and choose Chinese, English, or Follow System. You can also open Me > Settings > Language. Help and legal documents follow your current app language selection.
How do I request a refund?
Apple processes in-app purchases. Use Apple’s Report a Problem page to view the refund options available for your purchase. Apple determines the outcome of the request.
Request a refund from AppleHow do I report an instruction or content-rights issue?
Email the instruction title, the affected step, relevant screenshots, or details establishing the rights concerned to the support address above. This helps us locate and investigate the content.